1. Contracting parties
The service provider is KOMFORT LIV ZVEREVA, organisation number 923 441 662, Skøyenåsveien 31, 0686 Oslo. The “Customer” is the person or business ordering the service. The agreement consists of the offer, order confirmation, these terms and any written clarifications.
2. Booking and confirmation
A request submitted through the website is not a final booking. The assignment becomes binding when the Customer has accepted the price and scope in writing, or when a start has been expressly agreed. The Customer must provide accurate information about the address, area, access, surfaces, objects, risks and other circumstances affecting the work.
3. Service area and timing
Komfortliv accepts assignments in Oslo and nearby areas within approximately 20 km. Work may be performed at any time by agreement and subject to capacity. The administration handles enquiries Monday to Friday, 09:00–18:00, and normally responds within two hours during that period.
4. Price and minimum order
Guide prices follow the active booking version PUBLIC_1_2 and are shown on the Prices page and in the price/booking module. Online tariffs are based on the selected standard service, stated quantities and ordinary conditions at the job site. Optional job-site photos can be uploaded as supplementary visual-assessment material; photos are not required to submit the booking. The rate and pricing basis depend on the service type, actual condition, competence, staffing, equipment and timing. Where a booking service has a minimum order or a dedicated price matrix, that rule applies. A fixed price applies only to the tasks and assumptions described in the offer.
For private customers, prices are stated including VAT unless clearly indicated otherwise. For eligible one-off Oslo orders, the separate mobilisation amount is NOK 0 when a service deposit is paid and NOK 450 before dispatch when no service deposit is paid. Parking, tolls, disposal fees, materials and services from external qualified partners may be added. Additions will be clarified before they arise whenever practical.
5. Materials and purchases
The Customer pays for materials, consumables, packaging and other goods used for the assignment unless expressly included in the fixed price. Komfortliv may select and purchase goods by agreement. Documented purchase costs and the agreed time for purchasing and transport are invoiced to the Customer.
6. Customer obligations
The Customer must:
- Provide access at the agreed time and the necessary keys, codes and permissions.
- Inform Komfortliv about vulnerable surfaces, hidden defects, dangerous conditions and special requirements.
- Remove or secure cash, jewellery, documents and highly valuable items.
- Provide electricity, water and normal working light where the assignment requires them.
- Not instruct the provider to perform work requiring authorisation without a qualified partner.
7. Changes and additional work
If actual site conditions materially differ from the booking information or the standard assumptions underlying the price, the required time and price may change. This may include materially greater scope or workload, extra preparation, unsuitable substrates or additional materials. Komfortliv will, as far as practicable, explain the price/time effect and obtain approval before substantial additional work begins, except where the agreement or mandatory law permits necessary measures without prior approval.
8. Qualified partners
Electrical installations, fixed plumbing, wet rooms, load-bearing structures and other regulated tasks are performed only by a business or person with the necessary qualifications. Komfortliv may coordinate a partner, but the partner’s price, documentation and guarantee may be governed by a separate agreement.
9. Delays and obstacles
Timing may be affected by traffic, weather, illness, missing access, hidden conditions or delays by a supplier or qualified partner. Komfortliv will notify the Customer as soon as possible and suggest a new plan. If the obstacle is caused by the Customer, waiting time and an unsuccessful call-out may be invoiced.
10. Payment
Payment is made using the method shown and accepted in the booking. Eligible one-off private bookings may offer cash payment on site; cash is recorded only when actually received. Invoice/bank is used where stated, and Vipps is offered when the Vipps integration is enabled. An amount paid or reserved online may be a deposit, mobilisation amount, first recurring period or another agreed part-payment and is not necessarily the final settlement. The final settlement may include approved changes/additional work, extra time or materials outside the agreed standard scope and agreed or documented expenses. The payment deadline appears on the invoice. Interest and costs may be charged for late payment under applicable rules. Komfortliv may require an advance for materials, larger assignments or booking external capacity.
11. Cancellation
Cancellation more than 48 hours before the start is normally free of charge. For cancellation 24–48 hours before the start, 25% of the agreed price may be invoiced. For cancellation less than 24 hours before the start, 50% may be invoiced. Approved materials and non-refundable external costs are additional. See the separate withdrawal and cancellation page.
12. Quality and reporting deviations
The Customer should report visible deviations within 24 hours and give Komfortliv an opportunity to inspect and correct the matter. This rapid quality routine does not limit mandatory rights under Norwegian law. Damage or deviations should be documented with photographs and a written description.
13. Insurance and liability
Komfortliv has liability insurance with If. Any insurance claim is assessed under the policy and the circumstances. Komfortliv is not responsible for existing defects, weaknesses in the surface or structure, product defects, inaccurate information from the Customer or damage that could not reasonably have been foreseen.
14. Privacy
Personal data is processed to answer enquiries, perform the agreement, issue invoices and handle deviations. See the Privacy Policy for more information.
15. Complaints and disputes
The Customer should first contact Komfortliv in writing so that the matter can be investigated. The parties will try to find an amicable solution. Private customers may then seek guidance or mediation through relevant Norwegian consumer authorities. The agreement is governed by Norwegian law.
Frequently asked questions
How do I contact Komfortliv about the agreement?
Describe the assignment, preferred timing and address area. We normally respond within two hours during administration hours.
Do these terms replace mandatory Norwegian rights?
No. Mandatory rights under Norwegian law continue to apply.
Request an accurate estimate: You may optionally attach clear photos together with access details and the preferred date; photos are not required to submit the request. We usually reply within two hours during office hours, Monday to Friday, 09:00–18:00.
Recurring service option
Where a service is suitable for regular delivery, Booking may offer a choice between a one-off service at the standard price and an indefinite recurring service agreement. The recurring option gives a 15% introductory discount for the first three calendar months, after which the standard price shown and accepted in the order summary applies. There is no minimum binding period. Either party may give written termination notice at any time, effective 30 calendar days after receipt.
