Purpose and scope
Information about cancellation, withdrawal rights and agreed service dates.
What customers should know
The current agreement and published policy apply to the relevant service. We do not promise broader rights, guarantees or technical functions than those actually provided.
Frequently asked questions
Where can I ask a question?
Use the contact page and include the relevant order or service details.
Can this information change?
Yes. The current published version applies unless an agreed contract states otherwise.
Request an accurate estimate: Send clear photos, access details and the preferred date. We usually reply within two hours during office hours, Monday to Friday, 09:00–18:00.
